Yes I bought a Pentax K-1 for film digitization from them. The camera itself was fine, but they shipped it with a battery that held a 5 minute charge. They did eventually send another battery, but it was a bit of a hassle. It was advertised as battery included and the batteries for that camera aren't cheap.
I’ve bought a couple of lenses from them. Top shelf outfit.
I’d heard good things about them and found an inexpensive lens on their site that was a little cheaper than one from KEH who I have bought from many times.
I ordered the lens but shortly received an email saying I had to verify my identity via their service which included uploading a copy of my drivers license and IIRC a selfie.
The lens was only a $70-80 item and I thought it was a bit much; I could understand if we were talking about expensive gear.
I asked them to cancel the order as I was not prepared to go through their identification process. The response I got from their customer service agent was ‘yeah I understand, we get that a lot’.
Never been asked to verify my identity for an online purchase before. Only thing I can think of is I had moved a few months before and maybe they use some kind of data that still had my old address.
I’d heard good things about them and found an inexpensive lens on their site that was a little cheaper than one from KEH who I have bought from many times.
I ordered the lens but shortly received an email saying I had to verify my identity via their service which included uploading a copy of my drivers license and IIRC a selfie.
The lens was only a $70-80 item and I thought it was a bit much; I could understand if we were talking about expensive gear.
I asked them to cancel the order as I was not prepared to go through their identification process. The response I got from their customer service agent was ‘yeah I understand, we get that a lot’.
Never been asked to verify my identity for an online purchase before. Only thing I can think of is I had moved a few months before and maybe they use some kind of data that still had my old address.
I've had a few things from them and couldn't be happier. They usually have a range of the popular items so you get to choose the price point /condition and the prices are better in many cases than auction sites. Always honest descriptions as well.
Wow. I had no such experience. It was just the typical new account creation.
Wow, never heard of that happening with them before.
I had bought a Kmount Tamron 28-75mm f2.8 through them & it was pretty quick.
Yep, I was surprised.
Never had that happen in any of my online purchases over many years.
Is this from personal experience?While I have never used them myself they have 'history' of being 'slow' with refunds if the equipment they sell is not up to standard. They do have a very large selection of equipment both digital and film, but I doubt if I would ever use them because unless I can trust a dealer in UK they don't get my business.
Likely they were just trying to protect themselves. I ran an online retail business years ago and there were various scams where items were said to be “stolen” or there was an intentional address “mismatch”- in all cases the credit card processor immediately removes the money from the merchant’s account and no matter the proof provided by the merchant the debit remains. AMEX was better at resolving disputes, MC/Visa- never in the merchant’s favor.
Actually they were protecting the buyer. If the transaction had gone through and shipped to someone else's address, the card holder would have to prove fraud.Likely they were just trying to protect themselves. I ran an online retail business years ago and there were various scams where items were said to be “stolen” or there was an intentional address “mismatch”- in all cases the credit card processor immediately removes the money from the merchant’s account and no matter the proof provided by the merchant the debit remains. AMEX was better at resolving disputes, MC/Visa- never in the merchant’s favor.
I read about them on DPReview, fwiw, and decided to give them a try. I would definitely buy from them again.
While I have never used them myself they have 'history' of being 'slow' with refunds if the equipment they sell is not up to standard. They do have a very large selection of equipment both digital and film, but I doubt if I would ever use them because unless I can trust a dealer in UK they don't get my business.
While I have never used them myself they have 'history' of being 'slow' with refunds if the equipment they sell is not up to standard. They do have a very large selection of equipment both digital and film, but I doubt if I would ever use them because unless I can trust a dealer in UK they don't get my business.
I haven't tried MPB's gear yet, but your review really makes me curious. I used to buy from KEH, so it's cool to see another option that works just as well.
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