You have not had the sad experience of dealing with the local authority that is the body that looks after council queries where live.. It all starts out with a recorded message with the usual if you want department X, Y, or Z. Please say in a few words what you want... after the 4th or 5th attempt you eventually get put through to a human(?) who asks what you want, so you explain in as plain English as you can and they still do not grasp what you want. So you are put through to the general supervisor who is their line manager. It is (can be) marginally better, but not perfect, and you have to go through the same request again - and again - and again! If you are lucky they then comprehend what you are on about.
It is often easier to go down to the offices 10 miles away and speak face to face with the department instead of a quick 'phone call! I would suggest under qualified for the job and over paid.